Measuring People Management Performance: “Who Cares?” and “Oh Sh*t!”

Just as it’s critical to business success to measure and analyse revenue and profit, investment performance, and monitor the costs of production or service delivery, so it is critical to measure the outcomes and processes associated with managing people. This applies regardless of the size of the business. After all, employment-related costs are the single greatest expense for many businesses (research suggests an average of 60-75% of business costs are employment-related). Read more