Posts

Surviving the Growing Pains! – Managing Staff in a Period of Growth

/in /by

One of the common features of many of the businesses we come into contact with is that they are experiencing a period of rapid growth. They have a proven product or service, they’re doing the right thing by their customers and they’re reaping the rewards of their efforts – terrific!

But life is not always wine and roses as they say, and a number of businesses going through this phase also experience “Growing Pains”. Growing pains can develop in any area of the business – it could be that product or service quality is beginning to suffer, or it could be that your IT, accounting or communications systems are not keeping up with the increased pace. It might also be that you’re having difficulty in attracting and retaining quality staff to enable you to continue to provide the level of customer service that has contributed to the success of your business. Read more →

Enhancing Employee Performance

Thinking About Thinking – Enhancing Employee Performance

/in /by

We all know that effectively managing employees is fundamental to the success of our business. We variously rely on our employees to serve our customers/clients, to market and sell the goods and services of the business and to implement the processes and systems that keep the business flowing.

As business owners or managers, we can’t be there all the time, so it’s absolutely critical that our employees clearly understand what is expected of them. This in turn means that our ability to effectively communicate with our employees can have a direct and significant impact on the performance of the business.

Read more →

Here’s an I.D.E.A. – Provide Effective Feedback!

/in /by

A common challenge for many supervisors and managers when it comes to managing people is providing effective feedback. This is particularly the case where they need to give feedback to a team member who is presently not meeting expectations and/or where they have done something wrong.

Some supervisors and managers become paralysed by fear that the recipient of the feedback may not take it well – they might be upset, your current good relationship might be damaged or, even worse, they might argue against the feedback and become openly hostile toward you. Other supervisors and managers have no trouble telling people exactly what they have done wrong and what they need to do to improve, but they deliver the news in a way that causes people to react negatively, with the result that their efforts to improve the situation result in the recipient becoming angry and/or disengaged. Read more →