In today’s B2B sales environment, more informed, connected buyers are driving a very worthwhile change to a more professional and principled, smart and mutually valuable way of engaging in the buying and selling process. Through this we are seeing a continual evolution of sales methodologies that focus on what the customer sees as value.
But just how different are the latest trends in sales methodology to the foundations of the past? How different are they to the best practices of successful sales people who pioneered non-manipulative selling in years gone by?
A sales is not something you pursue, it’s what happens to you while you are immersed in serving the customer
One of the more recent ‘trends’ in selling is based on the book, The Challenger Sale: Taking Control of the Customer Conversation by Matthew Dixon and Brent Adamson. According to Amazon, the authors present a case to show… “classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions.” Further, we are told… “Instead of bludgeoning customers with endless facts and features about their company and products, Challengers approach customers with unique insights about how they can save or make money. They tailor their sales message to the customer’s specific needs and objectives. Rather than acquiescing to the customer’s every demand or objection, they are assertive, pushing back when necessary and taking control of the sale.” Read more