Lean is applicable to every system, every process and every department, within every organisation. Implementing Lean in any business is based on two broad principles:

1. Understanding who the customer is and what they value from the product or service being provided; and
2. Understanding that every function or service provided by any department or organisation is a process that can be documented, standardised, and most importantly, improved.

This short eBook shares a selection of posts from the Inform Consulting Group’s blog that will help you better understand how you can improve your business processes.